Location: Amersfoort DIS, Netherlands
About Thales
The people we all rely on to make the world go round – they rely on Thales. In a world that is increasingly fast-moving, unpredictable and full of opportunities, they come to us with big ambitions: to make life better and to keep you safer. Combining a unique diversity of expertise, talents and cultures, our employees design and deliver extraordinary high-tech solutions. With 80.000 talents working in 54 countries, 2500 employees are based in the Netherlands. We are one of the biggest high-tech employers in the field of safety and security.
In the Netherlands, we are located in seven cities: Huizen, Delft, Eindhoven, Breda, Rotterdam, Amersfoort and Hengelo (HQ). Together with an extensive ecosystem of knowledge partners, customers and suppliers, we work on radars for naval vessels, cyber security solutions, transportation systems, communication equipment for land forces, cryogenic cooling solutions, research & development for serious gaming (in collaboration with the University of Twente) and banking and payment solutions.
Thales Digital Identification Systems (DIS) is one of the Global Business Units located in the Netherlands where people daily contribute to improving Digital Identification products such as banking card, Identity Cards and Digital Access (IAM).
About the job
Thales data protection solutions are at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
- As a Client Services Senior Consultant, you will provide technical support to customers, answering most complex questions on function and usage of the OneWelcome product via telephone, email, and/or internet;
- You will also provide mentoring to the technical consultants and serve as an escalation point within support, diagnosing the most complex problems, recommending workarounds, answering the most complex questions on usage of product;
- You will also work with Professional Services on the larger customer changes;
- Next to that you will be actively involved in the ‘run’ of the OneWelcome service where you will work with our SAAS Ops team (AWS/Kubernetes) as well as the devops team (running the service in a datacenter). As these teams focus on the availability of the software component, you will be involved in the more customer specific monitoring and alerting;
- To empower the service desk and some customer specific projects, you will be designing and developing functions and tools using (primarily) Python.
What's in it for you
- A generous salary and ditto retirement benefits ;
- A crucial role in our organization, where your success is an essential factor to our success as a company ;
- A position at one of the largest European CIAM vendor ;
- Working with highly skilled professionals as motivated and driven as you are ;
- A flat organization where politics are at a minimum ;
- A fantastic work-hard/ play-hard scale-up environment ;
- Yearly company trips ;
- Celebrating successes;
- Free lunch, snacks, and drinks.
About you
- You must be passionate about problem finding, solving and have a genuine interest in providing a flawless service to our customers and partners;
- To succeed at this job, you must be able to oversee the problem area and make a deep dives where needed based on an significant knowledge and experience;
- We are looking for someone with 5+ years industry experience working in a service related industry providing technical application support, in-depth troubleshooting and diagnostics;
- You must be fluent in English;
- We would like someone to join our team who has working knowledge of supporting a cloud service interacting with external systems. Networking such as protocols like TCP/IP; IPv4, IPv6 and internet HTTPS, TLS, certificates;
- Knowledge of programming languages (Python, Java), Linux, AWS, Kubernetes;
- VMware as well as authentication protocols as SAML and OIDC etc. is an advantage;
- Web application development: JavaScript, React, Node.js, AngularJS, HTML and CSS;
- Experience with Datadog is an advantage;
- You must have a bachelor’s degree in Engineering, Computer Science, or equivalent experience.
Interested?
Apply now! Click on the button below to upload your profile and show your interest. For more information, please feel free to reach out to Marguerite Dijkstra, Talent Acquisition Partner, via marguerite.dijkstra@nl.thalesgroup.com.
To ensure that we are a good match, we can ask you to participate in an assessment.
Diversity Statement
We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.
Security Requirements
In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and/or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service.
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